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Channel

Цветков. О клиентском опыте

@cxtsvetkov

On this record: Growth · Engagement · What this channel posts · Reactions · Posts · Polls · Citations · Cite this entry

773subscribers

+0 since we began measuring on 7 August 2026

Risers and fallers across the register · movement among entries of Under 1,000.

Register entry

Telegram ID-1001853245079
TypeChannel
Username@cxtsvetkov
DescriptionЦветков Сергей. CX эксперт. Управляющий партнёр СХ+ cxplus.ru Личный аккаунт @cx_tsvetkov
CreatedBetween 1 October 2022 and 30 September 2023— estimated from Telegram’s id allocation, not measured. How this range is calculated.
First recorded8 August 2026
Last confirmed live8 August 2026
Measurements held2
On Telegramt.me/cxtsvetkov

Growth

7737 Aug 2026, 14:20 — 773 subscribers8 Aug 2026, 01:48 — 773 subscribers7 Aug 2026, 14:208 Aug 2026, 01:48
2 measurements taken within a single day. Dots are measurements; the straight line between them is drawn to join them, not to claim we know the path taken in between — snapshots are recorded only when a count changes, so gaps mean “no change observed”, never “interpolated”. The vertical axis spans 772–774 and does not start at zero.
Measurement log — every subscribers count we have recorded
Measured (UTC)SubscribersChange
8 Aug 2026, 01:48773no change
7 Aug 2026, 14:20773first reading

Engagement

20 posts held, back to 15 May 2026the reader has not yet reached the start of this channel’s public history, so older posts may sit further back, unread. Read across 1 pageof Telegram’s post history, 20 posts per page.

ERR · 30 days
22.0%
avg views ÷ 773 subscribers
Avg views / post
170
6 posts measured
Reaction rate
2.84%
reactions ÷ views · ER floor
Posts in window
6
of 20 held

ERR is average views per post over the last 30 days divided by subscribers, the definition TGStat uses, so this figure is comparable with the one you will see elsewhere. It falls structurally as a channel grows: a high ERR on a small channel and a low one on a large channel describe reach mathematics, not quality. We publish the figure and the sample it came from and pass no verdict on it.

ER is defined industry-wide as (forwards + reactions + comments) ÷ views— note the denominator is views, not subscribers. Telegram’s public web preview carries views and reactions but not forward or comment counts, so the reaction rate above is the reactions term only and is therefore a floor: the true ER for this channel is higher by an amount we have not measured and will not estimate.

What these figures were computed from
WindowRolling 30 days · latest post in window 5 August 2026
Posts held20 (15 May 20265 August 2026)
Views total1,022
Reactions total29
Forwards / commentsnot exposed by the public surface — not measured, not estimated
Readings taken8 Aug 2026, 01:48 UTC

Views are a single reading per post, taken at the time above. A post published in the last day or two is still accumulating views, which pulls the 30-day average down slightly. That is a property of the standard definition rather than a fault in it, so we keep the definition rather than “correcting” the number into something nobody can reproduce.

Precision. Telegram publishes view counts on its public widget in short form — 8.12K, 3.7M — so any reading at or above 1,000 reaches us rounded to three significant figures, and only counts below 1,000 are exact. Averages and rates derived from them are shown to the same precision rather than to the unit: a figure like 3,701,250 would assert digits nobody measured.

Reaction counts are published per emoji and rounded the same way, so a total below 1,000 is exact and a larger one is a sum that may carry a rounded component from each emoji above 1,000. Because it is a sum, it does not look rounded — read a large reaction total as three significant figures per contributing emoji rather than as the figure it prints.

What this channel posts

Photos
246
Videos
1
Links
146

Lifetime counters from Telegram’s own channel header, read 8 August 2026 — not the date at the top of this page, which is when the subscriber count was last read. Below Telegram’s rounding threshold, so these counts are exact.

Reaction mix

173 reactions across 18 posts, in 6 distinct kinds. The most used accounts for 38.2% of them.

Every reaction kind recorded on the sample, most used first
ReactionCountShareShare, drawn
6638.2%
🔥5833.5%
👍2413.9%
💯179.83%
👏74.05%
👌10.578%

No sentiment is inferred, and none should be read in. This table is ordered by count and by nothing else. Emoji do not carry stable meaning across languages or communities — 🙏 is thanks in one channel and mourning in another — so we publish which ones were pressed and how often, and pass no judgement on what an audience meant by them.

Precision. Telegram publishes reaction counts per emoji and short-forms each one — 4.34K, 1.2M — so any single kind at or above 1,000 reaches us at three significant figures, and only counts below 1,000 are exact. The shares above are ratios of those figures and carry the same error. This is also why the total here can differ slightly from a reaction total printed elsewhere on the page: both are sums of the same rounded parts, taken over samples with different edges.

Coverage. Reactions were read on 18 of the 20 sampled posts in this sample. Summed by Telegram’s own count on each post — not by adding up the per-emoji breakdown above — those same posts carry 173reactions in total: the kind of figure the paragraph above means by “a reaction total printed elsewhere on the page”.

Measured over the 20 most recent posts we hold, published 15 May 2026 to 5 August 2026, using the newest reading held for each. Telegram Stars are excluded: they are a payment, not a reaction, and they have their own section.

Recent posts

5 Aug 2026, 09:58 UTC149 views2 reactionsread 8 August 2026
Photo

История большого сервиса 👍 Такие истории должны быть в каждой компании, чтобы вдохновлять сотрудников на искренний сервис. Особенно в нынешние времена, когда клиент всегда не прав "не всегда прав" и вообще работать ради клиента считается глупо "не модно" и "уж точно не это главное сейчас" . Житель итальянского города Битонто выбросил в мусор выигрышный лотерейный билет на миллион евро по ошибке. Поняв ошибку, он

2

Signed Сергей Цветков

4 Aug 2026, 09:32 UTC112 views4 reactionsread 8 August 2026

И правда, утомило это нарративное словоблудие. Абсолютно согласен с Фёдором 👇. Нет ничего нового в том что CS и CX это про зарабатывать деньги. Просто зарабатывать их можно по-разному. Вместе с клиентом или за счёт клиента. CS/CX это про первое. И от кризисного контекста эта установка не изменится либо это будет уже не CS/CX а что-то другое.

4

Signed Сергей Цветков

4 Aug 2026, 09:32 UTC116 views5 reactionsread 8 August 2026
Forwarded from @itsthevalue

Customer Success теперь должен говорить на языке денег Кажется, эту фразу я вижу каждую неделю. Разные интерпретации. В разных соцсетях. В том числе от людей, чей опыт не в пример больше моего. И каждый раз у меня один вопрос: А раньше он, ну, типа, на каком языке говорил? Мне кажется, мы немного странно смотрим на CS. Много разговоров про: «CS должен стать profit center». «CSM должен показывать ROI». «CS должен до

🔥3👏2

Signed Сергей Цветков

31 Jul 2026, 06:20 UTC188 views4 reactionsread 8 August 2026

В 2024 Гаррет Джонстон сделал шок- прогноз: в 2028 маркетинг умрёт. На волне развития ИИ каждый потребитель получит себе персонального ассистента, который будет совершать для него покупки, ориентируясь на его потребности и "реальные", а не рекламируемые характеристики товаров и услуг. Однако не миновал ещё 2026, а интрига убита напрочь. ИИ будет работать не на пользователя, а на создателя: разработчики LLM моделей

💯3🔥1

Signed Сергей Цветков

24 Jul 2026, 13:41 UTC226 views5 reactionsread 8 August 2026
Photo

💡 Одна из крутейших практик последнего времени — это выделение ролей и команд не по владению бизнес-процессами или функциями, а по владению опытом клиентов в контексте определенного сценария или сегмента пользователей. Например, в Додо есть позиция, которая называется «лидер семейного опыта», человек, который отвечает за то, чтобы Додо была местом, куда семьи приходят не только за вкусной едой, но и за временем, пр

🔥41

Signed Сергей Цветков

20 Jul 2026, 08:56 UTC231 views9 reactionsread 8 August 2026
Photo

Проблема-Решение-Задача В недавнем диалоге с Романом Нохриным напомнила о себе тема «Проблема-Задача-Решение» в контексте реализации СХ инициатив. У каждого СХ специалиста тема может звучать немного по-разному. Но причины ее актуальности одни и те же: это и необходимость четко отличать одно от другого (проблема – одно, задача – другое, решение – третье), и последовательный переход между ними без потери связи и смыс

6🔥3

Signed Сергей Цветков

8 Jul 2026, 19:03 UTC289 viewsread 8 August 2026

В сервисах «Яндекса» начали показывать очереди и наличие топлива на АЗС https://www.kommersant.ru/doc/8799229

Signed Сергей Цветков

8 Jul 2026, 13:10 UTC261 views11 reactionsread 8 August 2026
Photo

Дефицит топлива не единственный случай дефицита, с которым мы столкнулись в последнее время и еще вероятно столкнемся в ближайшем будущем. Если подумать, то проблема нехватки коснулась многих сфер потребления и повседневной жизни: дефицит интернета, информации, доступа к глобальным цифровым сервисам, дефицит денег, времени, направлений для путешествий, дефицит «живой» поддержки, не говоря уже про дефицит сна, споко

👍3🔥32👏2💯1

Signed Сергей Цветков

25 Jun 2026, 08:54 UTC273 views5 reactionsread 8 August 2026
Photo

Можно констатировать на сегодня, что клиентская боль, связанная с дефицитом живой поддержки при всей своей очевидности абсолютно игнорируется бизнесом. Соблазн автоматизации слишком велик. Да, есть примеры компаний, которые на контрасте отыграли этот фактор и сделали живую поддержку элементом ценностного предложения, о чем я писал ранее. Но это пока никак не повлияло на общий тренд. И вроде бы пора уже смириться:

👍32

Signed Сергей Цветков

21 Jun 2026, 05:47 UTC283 views6 reactionsread 8 August 2026

Нынешнее непростое время интересно тем, например, что по длине очереди можно воочию оценить лояльность клиентов брендам автозаправок. По моим наблюдениям на трассах Московского региона лидер в этом вопросе Лукойл.

👍2🔥21💯1

Signed Сергей Цветков

18 Jun 2026, 14:17 UTC308 views10 reactionsread 8 August 2026

Слышать клиента? Слышать бизнес? Здесь нет дилеммы. На самом деле цель CX функции совсем в другом: Сделать так, чтобы бизнес сам слышал клиента, сам разговаривал с клиентом и учитывал его потребности. Если CX функция выполняет роль медиатора, переводчика между клиентом и бизнесом - диалог не получится. CX не переводчик, СХ - учитель клиентского языка. Учиться или нет бизнес решает сам.

💯62🔥2

Signed Сергей Цветков

10 Jun 2026, 07:44 UTC381 views17 reactionsread 8 August 2026

А нужна ли вообще СХ стратегия? Сегодня мир меняется настолько стремительно, что концепция развития, принятая на 5 и более лет вперед, уже через год может стать неактуальной. Да и вообще «культура ест стратегию на завтрак» и все такое, – я и сам люблю это повторять. Так нужна ли стратегия вообще и СХ стратегия в частности? Отвечу просто: да, безусловно. И вот почему. 🔠 Стратегия дает видение будущего и вектор ра

6👍6🔥5

Signed Сергей Цветков

Showing the 12 most recent of 20 posts we hold for @cxtsvetkov. View and reaction counts are the latest single reading for each post, not a live figure, and a recent post is still accumulating both. A view count marked was rounded by Telegram before we ever saw it — t.me prints views in full below 1,000 and to three significant figures above, so ≈1,200,000 means somewhere between 1,150,000 and 1,249,999. Unmarked counts are exact. Text is reproduced from the public post preview and truncated for length.

Polls

The poll we hold for this entry, as Telegram rendered it when we read the post. A poll’s figures keep moving after that, so each one is dated.

15 May 2026, 12:15 UTCAnonymous Poll62 voters

Какая у вас роль в компании?

  1. CX лидер16%
  2. CX/CJM эксперт18%
  3. Исследователь21%
  4. Проджект2%
  5. Продакт3%
  6. Дизайнер0%
  7. Поддержка/сервис16%
  8. Маркетолог3%
  9. Другое21%

Shares as published. No per-option vote count is published by Telegram, so none is shown.

Percentages only — there are no per-option vote counts here, because Telegram publishes none.The public post preview gives each option’s share and a single voter total, and nothing else. Multiplying one by the other would produce a per-option tally that looks measured and is not: the shares are rounded to whole numbers before we ever see them. We print what was published and leave the column that does not exist empty.

The shares need not add up to 100.Rounding alone puts many polls at 99 or 101. A poll that allows more than one answer per voter runs well past 100 by design, and several here do. The bars are drawn against a fixed 100% track at each option’s own percentage rather than normalised to the total, so a poll that exceeds it shows that it does instead of being quietly rescaled.

Read from the 20 most recent posts we hold, published 15 May 2026 to 5 August 2026. Telegram labels each poll by kind — an anonymous poll, a quiz, a closed set of final results — and that label is reproduced rather than paraphrased.

Citation-graph rank

Citation-graph rank — 353,791 of 1,340,412entries in the measured graph. A weighted position computed from the forward and mention edges below — republished posts weigh more than named mentions — and recomputed periodically, over the whole graph. Published only as this ordinal position, never as a score: a position is a fact, and a score printed beside one channel’s name would read as a verdict this register does not make. The two counts beneath stay separate for the same reason mentions are never summed with forwards anywhere else on this page — a named-by count costs nothing to manufacture. The top 100 by this measure, or how it is computed.

Forward network

Republished by

Channels on the register that have forwarded this channel's posts into their own feed.

Republishes

Channels on the register whose posts this channel has forwarded.

Built only from forwarded posts we have actually read, on both sides. Coverage is early and deliberately incomplete: a missing link means we have not read the post that would prove it, never that the relationship does not exist. Counts are distinct forwarded posts observed, so they only ever go up as we read more.

Mentions

Named by 2 registered channels — every channel on the register whose own posts have named this one, by its current username or any other username it currently holds, merged from two separately captured readings of the same fact so a namer caught by only one of them is not missed and a namer both caught is not counted twice. A username this channel has since dropped is not matched — that handle may belong to someone else now, and crediting today’s namer to yesterday’s owner would misattribute it.

A mention is a weaker signal than a forward and is counted separately for that reason — naming a channel is not republishing it, and a handle in a post body is easy to place deliberately. The post counts beside each row below are distinct posts in which the handle appeared, from posts we have read on both sides — the “Named by N registered channels” figure above is a different count, of distinct NAMING CHANNELS rather than posts, and is not the sum of the rows under it.

Cite this entry

A live page changes as we take new readings, so a citation should name the measurement it is based on, not just the URL. The line below cites the subscriber count as measured 8 August 2026 — this entry's latest reading, not the date you are reading this.

“Цветков. О клиентском опыте” (@cxtsvetkov), 773 subscribers as measured 8 August 2026. Telegram Register, tgregister.com/channel/cxtsvetkov.

Full measurement history, CC BY 4.0. Every reading this register holds for this entry, not just the latest one, as a dated, downloadable record: CSV · JSON. Free to use with attribution to tgregister.com. Each file carries its own generation timestamp, which is the figure to cite for exactly when the data was retrieved.